Thank you for visiting and choosing products from Hoang Gia Pearl. We always want you to receive a piece you “love at first sight,” so we’d like to agree on a few simple guidelines to keep your shopping experience clear, comfortable, and hassle-free.
1) Please check your item carefully before payment
Before making payment, we kindly invite you to take a few moments to:
- Try the item on (hand, neck, ears) to ensure the fit and look suit you
- Check the design, color, size, finish, and quantity
- Confirm any included accessories (if applicable)
Our staff will gladly support you in checking every detail so you can feel confident about your final choice.
2) In-store warranty policy
To maintain the best pricing and keep our in-store process simple, items purchased in-store are currently not covered by a warranty.
Therefore, checking the item before payment is the best way to ensure you are fully satisfied at the moment you receive it.
3) Transaction confirmation
Once you have checked, agreed, and completed payment, the item will be handed over in the condition confirmed at the store.
4) After-purchase support
Although we do not offer a warranty, Hoang Gia Pearl is always here to support you with:
Guidance on proper care, cleaning, and use to keep your jewelry beautiful over time
Styling advice and set recommendations for different occasions
Quick assistance whenever you need help
We believe: taking a moment to check your item before payment is a small step that gives you complete peace of mind and the most pleasant shopping experience at Hoang Gia Pearl.
